When staying away from the home country, it may be tricky to transfer money to India. However, Money2India (M2I) makes this task more straightforward for you. It provides an easy-to-use and convenient interface to send money to India from overseas. Here is a step-by-step guide on safely sending money to India with M2I:

1. Login to M2I Account – One must log into the Money2India account to securely transfer the remittance details. Further, since one would also need to make a fund transfer for funding the remittance, it becomes more crucial to transact only through a secure environment. It helps transmit the data encrypted and protects the information getting intercepted by unauthorized people. If you are visiting M2I for the first time, registering over the portal is easy. You need to provide basic details about yourself and proceed with the online money transfer process. 
2. Transaction Details – While initiating the funds transfer, you must provide the details, including the amount to be transferred, the purpose of the money transfer, etc. Sending money to Indian from overseas involves multiple currencies. Thus, the currency being sent (USD – US Dollar or any other foreign currency) will be different than being received by the recipient in India (Indian Rupee).  M2I portal provides a transparent user interface for such currency conversion, as the forex conversion rate is shown and confirmed within the transaction process itself. The amount of foreign currency to be remitted, the amount of the Indian rupees sought to be credited to the Indian account, currency exchange rate used for the transaction, and transaction charges levied by the portal are also confirmed over the screen before the user confirms the remittance transactions. 
3. Details of the Recipient – One must be cautious while sharing the recipient details, as any wrong details can cause the fund transfer to be rejected or the amount credited to a wrong bank account.  The account details that must be provided include the account number, bank name, branch address, SWIFT Code, IFSC Number, correspondent bank details. If it is a repeat funds transfer to an Indian bank account, the details would be saved already in the portal. One can choose the recipient bank account from the drop-down list to avoid punching the bank account details manually.  
4. Funding the Remittance Transaction – Once the transaction details have been provided and confirmed, the M2I portal then seeks the funding details for such remittance. One can add a fresh bank account or select an existing bank account from the drop-down list to make payment for the requisite funds to the M2I portal. Once the funding has been completed, the portal initiates the remittance transaction, and a transaction confirmation for the money transfer will be displayed on the screen. The SWIFT code generated through the system is also shared with the user as an acknowledgement of the remittance transaction. 

M2I portal also allows you to track the status of fund transfers done through the portal. The 11-digit M2I tracking number is required to check the remittance status online, which can be seen from the transaction confirmation generated by the portal. As such, the tracking feature makes the remittance process more reliable for the users. 

As employees start working from home these days, phone calls are taking over for face-to-face conversations. Recording calls for business is essential as it is a vital form of communication. Without call recording for the company, you are not aware of what is happening.

Also, you can use call recordings to train and manage new employees. It is not only beneficial for a contact center but can also be for other businesses, such as real estate, insurance, and hospitality. Each call recording has some unique benefits that you won’t find any other way. Sales and marketing departments consider phone metrics and measurements crucial to their success.

Worth mentioning: If you need to store data on employees, you should check this employee scheduling software

Keep detailed record

Call recordings stored in your call center CRM, or any other information system, can be used to verify client information. You can automatically save recorded calls to the correct client file. The agent who answered the call does not have to go through the system searching for the file to save manually

Identify problem areas

The best way to spot communication problems in your phone support is to know what your agents say to clients and how they say it. Your agents will modify the scripts they use by learning how clients react to specific phrases or communication styles – it will help increase client satisfaction.

Recover overlooked details

If a client could not understand the purchase or has questions, it can be precious to access their archived calls. Even though your records might indicate that they ordered the exact product, your support manager can listen to all exchanges between the client’s agent and you to pinpoint the source of the miscommunication and help you find a solution.

Quality assurance

Recorded phone calls can be a tool to assess client satisfaction and evaluate the quality of support provided by customer service. It will enable you to customize IVR greetings and call-back announcements for all your departments and also allow you to create scripts for agents. Informing callers that you will record your conversation can help to build trust and confidence.

Continuous improvement

Call recording can keep an eye on your customer satisfaction levels, recurrent problems, and the strengths and weakness of your staff. To deliver excellent service, you must first hire the best team. To track and identify areas that need improvement, you must have systems in place. Regardless of the route you choose to improve your call center performance; call recordings can be the best tool to help you do so.

Call recording can be one of the communication tools that will help your employees communicate better with your clients – it can do much more for your company. Voice or call recording has unique benefits that contribute well to a business. Also, keep in mind that when you are using messaging applications like WeChat, you should at least undergo a WeChat risk assessment to assess the app you are using for the safety of your business.

TeleMessage provides international and cross-carrier mobile text and calls archiving on corporate and BYOD smartphones for messaging companies. We can help your agency to record mobile text messages and maintain your MiFID voice recording compliance.

Feel free to contact us at +972 (3) 9225252 for more information.